Residential House Cleaning Services
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Policies

I. Payment:

Cleaning Connection accepts cash, personal checks, Visa, MasterCard and American Express for payment of service fees. All fees for services are due at the time/completion of service.

Many clients wish to “tip” the service providers. You are not obligated in any way to tip employees of Cleaning Connection; however, tipping is a great way to create an eager desire within our team members to strive to go beyond your expectations.

There will be a $10.00 surcharge if payment is not received on the day of service.

A $25.00 fee will be charged for all returned checks.

II. Refunds:

Cleaning Connection does not issue refunds. Cleaning is a very subjective service; therefore, we can only offer to re-clean any area(s) that you are dissatisfied with. We will return within 24 hours of the initial visit to correct any problems.

III. Quality Control:

Our system is designed to include many "checks and balances" to ensure that the highest level of quality is delivered. Our team leaders are well trained and work diligently to provide the best service possible. In addition, we employ area operations managers that randomly check homes that have been cleaned to ensure that the team leaders are effectively managing their crews and serving our clients in accordance with the job specifications.

IV. Scheduling:

We make every effort to schedule your cleaning on the day that you request each week. If you are a regular client, you are automatically scheduled for your normal day and time frame each week.

Arrival time windows are our standard procedure. For example, we can tell you that our crew will arrive between 9am and 1pm or 11am and 3pm. We cannot give specific arrival times due to the nature and unpredictability of our business.

Holidays… if your cleaning falls on a holiday, we will make every effort to reschedule the cleaning on the next available day that is convenient for you.

V. Keys and Alarm Systems

It is recommended that you leave a key at our corporate office for our crew to access your home. This is the easiest way for us to provide service to you and causes the least amount of inconvenience. All keys are coded and kept in our key safe at all times. No identifying information is ever attached to your key. The code that is placed on the key is matched to your client number, which is on the work order that the team leader uses to provide service at your home. We do not return keys by mail. For your security and safety, we require that all keys be picked up in person at our office. You must show a picture ID to our staff before any key(s) will be released.

If you have an alarm system in your home, we recommend that a separate code be assigned to The Cleaning Connection. It is at your discretion that an alarm code and instructions be issued to our company. If you feel that your system is simple enough for our team to operate we will gladly do so per your instructions. If you choose not to have our team operate your alarm system, simply leave it off on the day of service.

VI. Employees:

We do not allow our crews to use bleach or any cleaning agent that includes bleach as one of its ingredients.

We do not permit our employees to use ladders higher than 3 feet from the ground.

Our employees are not permitted to lift any item heavier than 40 pounds.

We will not move any heavy appliances or furniture like refrigerators, ovens or sofas. If you wish for us to clean behind any heavy appliances, please move it out prior to our arrival.

As a Cleaning Connection client, you are not permitted to hire any of our present or past (past is defined as within the preceding 6 (six) month period) employees to work directly for you at any time. If you violate this requirement, Cleaning Connection will charge a $2,500 fee payable within ten (10) days of discovery. This fee will cover the cost of recruiting and training a replacement employee for our company.

VII. Cancellation:

Cleaning Connection requires 48 hours notice of cancellation. This time requirement is necessary so that we can schedule other appointments for the team on that day.

If we do not receive 48 hours notice of cancellation, it will be necessary to charge our minimum service fee of $90.00.