Frequently Asked Questions

How long has The Cleaning Connection been in business?

Our company has been serving the commercial market for thirteen years.

What kind of services do you provide?

We provide a broad range of commercial services. Our staple service is daily/weekly janitorial services. We provide service to office buildings, medical facilities, churches, schools, banks and many other types of facilities.

In addition to standard service, we operate a Specialty Division which offers carpet cleaning, tile strip and refinishing and ceramic tile and grout cleaning services. Our company also operates a residential division which provides maid services and carpet and upholstery cleaning services.

What is your minimum service frequency?

We require at least one service day per week; however, most of our clients utilize our service three to five days per week.

Do I have to sign a One Year contract?

NO, NO, NO!!! Our company requires only that you sign a contract that requires thirty days written notice of your intention to cancel services. It is a thirty day In/Out contract. We want you to patronize our company because you want to, not because you have to.

Where is your corporate office located?

We are located in Timonium, Maryland in the Timonium Commerce Park. Our address is 9562 Deereco Road – Timonium, Maryland 21093

Are you insured and bonded?

YES! Our company maintains $1,000,000 of general liability insurance and an additional $1,000,000 umbrella policy at all times. We also maintain a surety bond to protect our clients in the event of theft.

Please visit the “Client Protection” section of our website for detailed information about our insurance program.

Do you provide cleaning products and equipment?

Yes, we provide everything necessary to properly clean your facility per our Contract with your company.

What about expendable supplies like hand towels and toilet paper?

We warehouse all expendable supplies for sale to our clients who prefer that we provide these items. We will monitor your supply levels and automatically bring new cases of supplies as needed. You will be invoiced for the supplies that are delivered on the next billing cycle after the supplies are delivered.

Do you provide training to the staff that will provide service at my location?

YES! Our training program begins at our new hire orientation session and continues throughout each associates tenure at our company. The training program is administered and written by Rachel Watts, who is a certified public school teacher in the State of Maryland. Please visit the Training section of our website for more information.

How do you control the quality of service that I will receive?

We employ full time area managers who regularly make site visits after the service is completed. We evaluate our employees performance very closely and quickly correct any problems before they become complaints. If it is necessary to terminate a sub-par associate, we do so without hesitation. Our goal is not to simply provide “warm bodies” to meet the minimum requirements of a job. We seek to hire and train top notch associates to serve our clients. In addition to the area manager, our Vice President of Operations makes site visits to ensure that the area manager are doing their jobs and that our high standards are being met on a regular basis.

How will I be billed for your services?

Our company invoices at the beginning of each month, for the services that are supplied during that calendar month.

Do you provide references?

Yes, our standard proposals include a list of several references for your review.