Training improves morale, teaches methods, develops supervisory skills, builds team spirit, and increases supervisory knowledge and confidence. Our training program was designed to achieve standardization of training for all custodial workers, and is presented by our Training Coordinator and first-line supervisors.

Training Overview

To function effectively, all employees must know when to work, where to work, for whom to work, what work to do, and how best to complete the work. The objective is to quickly orient both inexperienced and experienced workers to the high quality standards of The Cleaning Connection.

Classroom training in cleaning methods and safety procedures reduces the time required to be spent with each employee, allowing for a smooth transition from trainee to a productive staff member.

Training classes include the following subjects:

• Proper use of dilution of cleaning chemicals
• Use and care of cleaning equipment and tools
• General cleaning procedures
• Cleaning, disinfecting and re-supply of restrooms
• Proper floor care
• Safety

After the training sessions are completed, a self assessment by the trainee is requested by the trainer, followed by a Trainer evaluation which determines the competencies of each new staff member. Trainee’s that do not meet our required level of comprehension are NOT permitted to move on to “in field” training until our Training Coordinator feels that they are ready to do so.

Management Training

In order to provide the highest level of cleaning services, we provide our management team with the necessary tools to perform their job at peak efficiency.

Our Basic Supervisory Course involves the following areas:

• Leadership and leadership styles
• Using various leadership styles to motivate personnel
• Span of control
• Motivation/human behavior
• Interviewing
• Planning and organizing workloads
• Oral and written communications
• Counseling
• Use of administrative forms
• Inspection reports
• Time management

We have also implemented an independent studies program, “Building Service Management," which was developed by the Building Service Contractors Association International. We require our management team, including our front line supervisor’s to participate in this program.

Training Program Outline

Job Descriptions are clearly defined and distributed to each associate during orientation.

We maintain an Orientation and Training Program for all service employees involved with our field operations, which includes the following:

• Position description
• Cleaning methods and use of products and equipment
• Cleaning standards
• Cleaning specifications

Initial training for employees begins prior to the first day on the job, and periodic training sessions are conducted thereafter, either on an individual or a group basis.